FAQ INTELLIGENCE CENTER • YOUR QUESTIONS ANSWERED
SEARCH INTELLIGENCE DATABASE
DATABASE READY • 47 ANSWERS INDEXED
INTELLIGENCE CATEGORIES
SEARCH • FILTER • DISCOVER

Knowledge Intelligence Database

Business intelligence isn’t a module, it’s a mindset. We build systems that think the way you do and scale with the business you’re actually building.

Comprehensive answers organised by operational intelligence categories. Click to expand sections and explore detailed responses.

S99 Identity

This section explains who we are, why we exist, and how we show up inside your business once the software, hardware, and dashboards fade into the background.

What makes S99 different?
Most digital providers automate what's already known. We create what hasn’t been built yet.

S99 isn’t a services company or a product company, we’re a capability partner. We see hidden potential inside your business, and we build the systems that make it real.

We don’t push platforms for the sake of it. We unlock possibilities that actually matter.

What sets us apart:
  • Vision Mapping: We draw out the capabilities your business was meant to have, even if they don’t exist yet.
  • Creative Engineering: We build from raw code, not cookie-cutters, giving you full ownership and full adaptability.
  • Rooted Values: Our approach is grounded in excellence, integrity, and stewardship, not hype or jargon.
  • Modular Scale: You start where you are and expand with precision, no tech debt, no bloat.
  • Silent Systems: Our solutions don’t shout. They work powerfully, quietly, always on.

We don’t just build systems. We build confidence in what comes next.

Why the name S99?
S99 isn't a philosophy, it's a pennant number. Our founder served aboard SAS Assegaai (S99), a Daphné-class submarine of the South African Navy, originally commissioned as SAS Johanna van der Merwe in 1971.

Submarine service teaches you to operate where others can't see, to solve problems in confined spaces where failure isn't an option, and to execute with silent precision under pressure. That discipline shapes everything we do at S99.

"Assegaai" means spear, a weapon that is direct, precise, and purposeful. Not a blunt instrument. That's exactly how we approach digital transformation.

S99 is where:
  • Depth reveals what the surface hides
  • Complexity is cut with precision, not force
  • Silent execution delivers measurable results
  • What others overlook, we surface and solve

Built on the discipline of service. Driven by the precision to solve what still needs solving.

Can S99 handle large-scale solutions?
Absolutely. We’ve designed our architecture, processes, and modular product stack for scale.

Our core team is lean by design, agile enough to solve quickly, experienced enough to scale responsibly, and connected to a deep bench of specialist partners we activate when needed.

Whether you're running a 5-vehicle fleet or digitising a national supply chain, we tailor solutions so scale is matched with substance, not vanity.

S99 operates like a think tank with a build team: fast-moving, deeply technical, and strategically aligned with your mission.
Business Intelligence

This section focuses on value: return on investment, timelines, pricing, and how our work translates into real competitive advantage in your world.

What kind of ROI can we expect from S99 solutions?
In our experience, clients typically see measurable return within the first 3–6 months in the areas we target, with many achieving a 3×–5× return over time as the solution beds in.

We don’t just reduce cost; we reveal value hiding in plain sight.

Where the return comes from:
  • Operational savings: 15–40% improvement in targeted workflows
  • Productivity gains: 25–60% more output from existing teams
  • Downtime reduction: Up to 80% fewer critical disruptions
  • Compliance cost avoidance and risk mitigation
  • Revenue growth through better margins and faster decisions

Note: Actual results vary by scope, data quality, and internal adoption. We walk through realistic scenarios with you before committing to targets.

How long does implementation typically take?
Most deployments are completed in 2 to 12 weeks, depending on complexity. We move in phased sprints to deliver working value early and build momentum from there.

Typical phases:
  • Discovery (1–2 weeks): Strategic goals and technical assessment.
  • Development (2–8 weeks): Tailored build based on your priorities.
  • Integration (1–2 weeks): System connections, automation rules, and data flow.
  • Testing & UAT: Live simulation, final polish, and user training.
  • Go-live support: Transition coaching and post-launch stability.

*Timelines are indicative and may vary based on scope, complexity, and decision cycles.

How is S99 solution pricing structured?
We tailor pricing to your growth path, not someone else’s package. Models vary depending on the solution, but all are built to balance value, flexibility, and ownership.

Available structures:
  • Once-off License: Lifetime usage with no hidden fees.
  • Subscription: Monthly/annual pricing with update access where appropriate.
  • Usage-based: Pay-as-you-go, ideal for dynamic or seasonal operations.
  • Enterprise Licensing: Fixed pricing for multi-site or high-volume rollouts.
  • Hybrid Models: Combine licensing, usage, and services into one strategy.

Note: Any ongoing annual fees are optional unless contractually agreed. For CPK Codex, annual renewals enable continued access to support, version updates, and newly released features.

How do S99 solutions create competitive advantage?
Most tools digitise what already exists. S99 focuses on what should exist next.

Our solutions give you capabilities your competitors haven’t imagined yet, and the operational speed and clarity to act on them.

Advantage through design:
  • Intelligence systems that turn overhead into strategic leverage.
  • Live insights that drive faster, more accurate decisions.
  • Customer facing innovation that’s felt, not just seen.
  • Cost-to-margin alignment that improves pricing power.
  • A future ready platform that evolves with you, not around you.
Transformation Intelligence

Here we focus on the journey: where to start, how to move, and how to transform without breaking what already works.

What does digital transformation mean with S99?
With S99, transformation means turning what's already inside your business into a platform for growth. It’s not about adding more software. It’s about revealing the intelligence your systems, teams, and workflows already hold and building tools that bring that to life.

Transformation with us looks like:
  • Replacing guesswork with insight.
  • Turning old spreadsheets into real-time dashboards.
  • Linking systems that have never spoken before.
  • Reducing friction where nobody thought it could be removed.
  • Creating something so aligned with your vision, you wonder how you ever lived without it.

Transformation isn't about becoming something else, it’s about becoming what you already are, fully.

What if I don’t know where to start or what to ask for?
You don’t need a spec. You just need a starting point. Most of our best solutions began with a business owner saying, “We know we can be doing better, but we’re not sure how.”

We guide the journey:
  • We ask the right questions.
  • We listen between the lines.
  • We map what your business could be doing (even if it has no name yet).
  • We design around your strengths, not around software limitations.

You bring the questions. We’ll help you uncover the answers.

What if we already have systems or software in place?
That’s perfect. We’re not here to rip out what’s working. We’re here to connect what’s been disconnected, and optimise what’s already in play.

We can:
  • Build on top of your current systems without disruption.
  • Integrate new features without fully changing what works.
  • Modernise interfaces, automate manual steps, and improve visibility.
  • Help you phase out obsolete tools at your pace.

You don’t need a fresh start. You just need the right next step.

Do I need all four S99 products to get value?
Not at all. Each S99 product stands on its own. You can start with one, add another later, or just build a completely custom solution. We scale to fit your business, not the other way around.

Product paths:
  • Start with CPK: If your vehicles are a cost centre.
  • Start with Genesis: If your environment needs real-time control.
  • Start with Synchronex: If your customer experience demands motion.
  • Start with a Website: If your business needs what doesn’t exist yet.

One spark is enough. The rest can follow when you're ready.

Product Intelligence

This section explores what each S99 product actually does in practice, and how they shift your capabilities, not just your interfaces.

What makes S99's solutions different from traditional software?
S99 solutions are designed to create industry first capabilities rather than just digitising existing limitations. We don’t simply automate what you already do, we design what your operation should be capable of.

Key differentiators:
  • We read between the lines of your market to find what’s missing.
  • We challenge the assumptions others build around.
  • We create tools that don’t just keep up, they lead transformation.
  • Each solution connects into a broader ecosystem, unlocking more with every step.
How does CPK Codex transform fleet management?
CPK Codex doesn’t track where your vehicles are, it tells you which ones are worth owning. It connects the dots between what you’re spending and what you’re earning, revealing patterns most dashboards never show.

What it brings to your business:
  • Profit visibility per vehicle, per route, per period.
  • Replacement timing based on real cost-per-kilometre trends.
  • Year-on-year performance clarity, not just seasonal guesswork.
  • Boardroom ready financial reports, without manual consolidation.
  • Operational insights that protect margin, not just movement.
What is Synchronex and how does it coordinate business systems?
Synchronex is our orchestration engine for physical experiences, it coordinates motors, lighting, sensors, and displays so everything moves in sync with your customer’s presence and behaviour.

Synchronex transforms mechanical motion into moments that feel alive. It’s not just an actuator doing a task; it’s a system that senses, responds, and performs in sync with your audience.

What it makes possible:
  • Products that rise, rotate, or extend only when someone approaches.
  • Sequences that ripple across multiple stations like a wave.
  • Spotlight effects that follow attention and focus it where it matters.
  • Motion that anticipates movement, not just reacts to it.
  • Everything working together in real time, as if it’s one body responding with intent.

Synchronex turns passive displays into living experiences, elegant, immersive, and unforgettable.

What is Edge Computing and how does it enable environmental intelligence?
Edge computing is our edge automation system built to sense, decide, and act from within your environment. It typically runs on a compact local controller, connects to real-world sensors and outputs, and gives you a browser based dashboard that works even when the internet doesn’t.

It listens quietly, applies logic you define, and responds instantly, no cloud, no clutter, just intelligence that keeps working in the background.

What Edge Computing does:
  • Connects up to 21 real-world signals and maps them to a 9-tile dashboard on your own Wi-Fi network.
  • Operates fully offline, no subscriptions, no external platform dependencies.
  • Reads, acts, controls, and updates in real time using logic you control, not someone else's template.
  • Stays in the background, invisible when it should be, essential when it matters.

In a world full of noisy apps and blinking alerts, Genesis does what most systems can’t: it understands what needs to happen and simply gets it done.

What kind of custom solutions does S99 create?
S99 is about creating digital solutions that don’t exist yet. We build what your business needs, even when it doesn’t have a name yet, the tools your competitors didn’t know to ask for.

What we design and deliver:
  • Proprietary algorithms that handle calculations no off-the-shelf system can solve.
  • Workflow automation tailored to your operations, not someone else's platform.
  • Custom monitoring tools that connect real-world signals to digital intelligence.
  • Reporting systems that reveal what matters, not just what’s easy to count.
  • Integration across fragmented systems to create one seamless, strategic environment.

Web Development isn’t just development, it’s creative invention applied to your reality.

Technical Intelligence

This section covers the technical foundations, requirements, security, integration options, and how our systems grow with you.

What are the technical requirements for S99 solutions?
S99 solutions are designed to fit where you are, not force a rebuild just to get started. Whether you run cloud, local, hybrid, or offline-first environments, our systems adapt quietly, integrate cleanly, and perform with purpose.

Minimum Requirements (Effortless Setup):
  • A modern web browser, Chrome 90+, Firefox 88+, Safari 14+, or Edge 90+.
  • Local Wi-Fi or wired LAN for internal dashboards and device control.
  • 10 Mbps internet connection for cloud-enabled features (if applicable).
  • iOS 14+ or Android 10+ for mobile access (optional, no app required).
Recommended Infrastructure (For Scale & Resilience):
  • Cloud, hybrid, or fully offline deployment, you choose your footprint.
  • Dedicated database server for high-volume or multi-site operations.
  • SSL certificates and internal routing for secure, authenticated access.
  • Optional backup integrations, local, network, or cloud-based.

No forced subscriptions. No platform lock-ins. Just systems that slot in, spin up, and start delivering, whether you're a three person team or managing national infrastructure.

How does S99 ensure data security and compliance?
Data security is built into every layer of our solutions, not added as an afterthought. We implement strong, industry-aligned security practices and design to support regulatory requirements.

Security measures include:
  • Encryption for data in transit and at rest (where applicable).
  • Role-based access control and optional multi-factor authentication.
  • Security reviews, hardening, and optional penetration testing.
  • Architectures designed to support GDPR and POPIA requirements.
  • Alignment with ISO 27001 best-practice principles (where relevant to scope).
  • Backup strategies with point-in-time recovery options.
Can S99 solutions integrate with our existing systems?
Yes, and typically in more than one way. S99 solutions are built to connect, coordinate, and communicate with what you already use. From modern cloud platforms to ageing in-house systems, we meet your data where it lives and bring it into motion.

How we integrate:
  • RESTful APIs for secure, real-time data exchange.
  • Webhook triggers for event-based system coordination.
  • Direct database connections for high-volume syncing.
  • File-based import/export pipelines with automation schedules.
  • Custom middleware for complex or undocumented legacy environments.

Whether your systems speak JSON, SQL, XML, or something home-grown, we speak integration, quietly, cleanly, and with minimal disruption.

How do S99 solutions scale with business growth?
S99 solutions are designed to grow before you outgrow them. From the first three users to your millionth transaction, they scale with your momentum, not against it.

How we scale with you:
  • Modular architecture, add features as your needs evolve.
  • Load-aware infrastructure, expands as demand increases.
  • Horizontal database scaling for high-volume operations.
  • Multi-site readiness with unified control layers.
  • Cloud, hybrid, or offline-first deployments, you choose the growth path.

You don’t have to predict how big you’ll get. We design for the business you’re building toward.

Integration Intelligence

Integration is where most projects win or lose. This section covers how we orchestrate systems, move data, and make multiple products work as one.

What is S99's approach to system integration?
We approach integration as orchestration, not just connection. S99 solutions create synergy across your systems, ensuring data flows with meaning and control flows with intent.

Our integration flow:
  • Discovery: Map your current systems and touch points.
  • Architecture: Design how everything should talk, securely and efficiently.
  • Smart Middleware: Translate, validate, and harmonise data behind the scenes.
  • Workflow Coordination: Automate decisions across systems, not just trigger tasks.
  • Health Monitoring: Ensure integrations keep working, even when platforms change.
How do you handle data migration from legacy systems?
We treat migration as transformation, not just a copy-paste of old data. It’s a chance to clean, standardise, and elevate what you carry forward.

Our process includes:
  • Audit: Assess structure, accuracy, and relevance of legacy data.
  • Transformation Logic: Clean and normalise data for new use cases.
  • Phased Migration: Minimise disruption by running transitions in parallel.
  • Integrity Testing: Validate every layer before switching over.
  • Dual Operation: Run legacy and new systems side-by-side if needed.
How do multiple S99 products work together?
The real strength of the S99 ecosystem is how each product amplifies the others. It’s not just compatibility, it’s coordinated intelligence across your entire operation.

Examples of synergy:
  • CPK + Genesis: Link cost-per-kilometre insights with environmental conditions to predict impact.
  • Synchronex + Web Platforms: Custom workflows that act across physical systems and digital platforms.
  • Genesis + Synchronex: Intelligent environments with real-time compliance triggers.
  • All four together: A full-stack digital transformation engine, from insight to motion.
Which third-party systems can S99 integrate with?
If it has a language, we can speak to it. S99 is built to integrate with both modern cloud platforms and legacy infrastructure, securely, cleanly, and with minimal disruption.

Typical integrations include:
  • ERP Systems: We connect with most major enterprise resource platforms.
  • CRM & Accounting Tools: From cloud-native to desktop-based, we speak your data’s language.
  • IoT & Device Ecosystems: Whether cloud connected or operating offline, we link the signal chain.
  • Legacy & Custom Software: We build bespoke connectors that respect what already works.
  • Mixed Environments: Hybrid stacks are our sweet spot, nothing needs to be perfect to move forward.
Deployment Intelligence

Deployment is where everything becomes real. This section covers how we roll out solutions, what you need on your side, and how we keep your data safe.

How does deployment work?
We deploy solutions in the way that best fits your environment, no forced cloud, no platform lock-ins. Whether local-first, cloud-hosted, hybrid, or fully offline, we tailor the rollout to your infrastructure, security, and operational realities.

Deployment models:
  • Cloud: Fully hosted with fast launch and minimal internal IT involvement.
  • Local: Installed within your internal network with full autonomy.
  • Hybrid: Local control with secure remote features where needed.
  • Offline: Edge solutions like Genesis run 100% without the internet.

Your systems, your data, your choice. We simply make it work, wherever you are.

Do I need special equipment or IT to run this?
Not at all. Most S99 solutions run on standard browsers, internal Wi-Fi, or lightweight edge devices. If you can run a business, you can run our systems, no large IT department required.

Basic requirements:
  • Browser: Chrome, Firefox, Safari or Edge (modern versions).
  • Network: Internal Wi-Fi or Ethernet for local access.
  • No internet? Genesis and certain tools run fully offline.
  • No IT team? We manage deployment or guide you step-by-step.

No unnecessary complexity. Just capability.

How secure are S99 solutions?
Security is built in from the first line of code. We protect your data, respect your boundaries, and ensure nothing flows where it shouldn’t.

By default:
  • SSL/TLS for all web-based interfaces (where applicable).
  • Local-only deployments keep sensitive data in your building if you choose.
  • No cloud dependency unless you explicitly request it.
  • Audit trails and access controls available where needed.

You own your data. We just make it work smarter, faster, and safer.

Who handles the setup and rollout?
We do, unless you prefer to. The choice is yours. From full service, white glove deployment to guided internal rollouts, we match your capacity and comfort level.

Rollout options:
  • Hands-off: We configure and deliver a turnkey system.
  • Hybrid: We guide your team through implementation.
  • DIY: You get documentation, training, and access to our support team.

Whether you need hands-on help or quiet confidence, we adapt to your pace.

Ownership & Handover Intelligence

This section clarifies ownership, handover, and how we design systems so you’re never dependent on a single vendor, including us.

Do we actually own the solution when it’s delivered?
Yes, everything we custom-build for your business is yours to own, adapt, and grow. You’ll receive access to your code, content, and configuration assets created for your project.

Here’s how it works:
  • You own: All bespoke code, design, logic, and architecture developed specifically for you.
  • We retain: Core platform engines and proprietary systems (e.g. Synchronex, Genesis).
  • You get: Full usage rights, editable source files (where agreed), and ongoing independence.
  • No lock-in: We don’t trap you in subscriptions or closed ecosystems.

We deliver freedom to operate, backed by platforms that handle the heavy lifting.

What happens after launch?
After launch, we transition from build mode to guidance. You’ll have everything you need to operate independently, or you can keep us involved as long as it makes sense.

You choose:
  • We hand over and step back.
  • We support you as needed, on demand.
  • We continue as your technical partner, advisor, or strategist.

You keep the keys. We simply help you drive further, if invited.

Can our own developers take over later?
Absolutely. Our systems are designed to be human-readable, modular, and maintainable. We document thoroughly and use standard technologies that internal teams can adopt quickly.

Hand-over ready by design:
  • Clear, well-commented code structure with version control.
  • System architecture diagrams and logic flowcharts.
  • Optional technical onboarding for your internal team.
  • We stay available for consultations or escalations if needed.

You’ll never be stuck with something only we understand.

Are there any ongoing fees or required subscriptions?
No compulsory fees. No hidden subscriptions. No surprise renewals.

Your solution is yours, we don’t require ongoing payments unless you explicitly choose a support or update agreement.

Optional:
  • Annual updates: for modules like CPK Codex to access the latest metrics, formulas, or features.
  • Support retainers: if you’d like us on standby or handling minor improvements.
  • Managed service plans: full oversight and proactive optimisation.

You’re not buying a subscription. You’re investing in capability, while you stay in control.

Support Intelligence

Support is where partnership is felt. This section explains how we stand behind what we build, from training to SLAs to self-service.

What support levels are available?
Support is part of the solution, not an add-on. We offer flexible tiers based on your operational tempo, with response options that scale as you do.

Support options include:
  • Core Support: Business hours coverage, email/ticket-based response.
  • Priority Access: Faster turnaround and extended availability.
  • Dedicated Support: Named engineer and custom availability (where agreed).
  • Managed Operations: We maintain and monitor your system as part of your team.

Our size lets us stay close to your environment. You’ll never feel like a ticket number.

What training and onboarding is provided?
We don’t just hand you software, we help you make it second nature. Our onboarding is personal, practical, and designed to unlock value fast.

Training includes:
  • kick-off Orientation: Live walkthrough with your actual configuration.
  • Role-Based Coaching: Focused guidance for key user types.
  • Deep-Dive Workshops: Optional advanced sessions (on request).
  • Self-Guided Tools: Videos, help docs, and guided modules (where appropriate).
  • Feature Updates: Training refreshers when new tools are released.
How are system updates and maintenance handled?
Our systems are built to improve quietly over time. Updates, optimisations, and proactive monitoring keep things running before issues ever reach you.

Included by design (where applicable):
  • Planned Updates: Feature improvements and critical patches.
  • System Monitoring: Health checks and performance tracking.
  • Predictive Maintenance: Early detection and prevention routines.
  • Performance Tuning: We don’t just fix, we refine.
  • Backups: Backup and recovery planning where required by scope.
What are the support response times and SLAs?
We prioritise response based on real-world business impact, not artificial tiers. Urgent issues are met with urgency. Strategic needs are planned with care.

Typical target response times:
  • Critical (System Down): Initial response within 15 minutes (during agreed support hours).
  • High (Business Impact): Same-day action plan and response.
  • Standard (Functional): Response within 1 business day.
  • Enhancement Requests: Reviewed for inclusion in the next release cycle.

Custom SLAs can be agreed for managed clients and high-availability environments.

What self-service resources are available?
We believe in enabling your team, not locking you out of answers. Our self-service toolkit evolves with every feature and every client question.

Self-service includes:
  • Knowledge Base: Clear, real-world instructions and use cases.
  • Video Guides: Short, actionable walkthroughs for common tasks.
  • System Dashboard: Health, logs, and self-diagnostics (where available).
  • Inline Help: Contextual support built right into the interface.
  • Community (Coming Soon): Shared insights from others on the journey.